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Trust and empowerment are key

From a great post about the ESPN and USMC social media rules / bans:

You might not expect a corporate juggernaut like IBM to lead the way when it comes to creating effective social media guidelines for its employees, yet here we are: IBM was one of the first enterprise-size companies to not only recognize the need for such a document, but also to deliver an adequate set of guidelines within it that made sense and allowed its culture to spread. IBM recognized that treating its employees like responsible adults rather than dangerous little children might yield pretty good results.

Indeed. I’ve written about IBM’s Social Computing Guidelines before, and I’ve spoken about them at conferences. I’ve also repeatedly opined that blocking access is counterproductive. It’s important to note that the guidelines were written collaboratively, and they are linked to IBM’s existing standards of professional conduct (the Business Conduct Guidelines) which employees agree to annually. Folks at the leading edge of technology continue to inform and educate the rest of the organisation on good practices and behaviours in these online social spaces.

Let’s end with another of the many quotable extracts from Olivier Blanchard’s post today:

The risk here is not the medium, it is the behavior. Ban access to the medium and you solve nothing: The behavior is still there, only now, you are blind to it. Double-fail.

Oh, in case you’re new around here: I’m an IBMer. My opinions may differ from IBM’s official line from time to time, but that’s OK. My employer trusts me, and I appreciate that.


Living with the LG Arena

Thanks to the nice people over at LG, I’ve had the opportunity to play around with one of their devices for the past month – the LG Arena KM900. Let’s get the next bit out of the way straight off the bat…

Disclaimer: LG solicited my feedback on their products and provided me with a free phone for evaluation for one month.

Right, that piece is done 😉


Bearing in mind that before the iPhone, my previous mobile phone was a pretty old Sony Ericsson T6xx, this was quite a change from the mobile phones I’d handled in the past. Of course, the flipside of that is that I’ve now been using an iPhone 3G and 3GS for more than a year, so the Arena had to cope with many of my prejudices formed on the basis of familiarity of how a touchscreen phone “should” (or, at least, could) work. I wanted to give it a fair chance, though, so I chose to ditch my BlackBerry Pearl 8100 for the period I had the Arena – frankly, not a hard choice, as I’m no fan of the BlackBerry UI, which I’m convinced was designed by someone who hates other people.

The out-of-the-box impression was certainly pretty good. It’s a sleek, shiny, device which feels well-made with a brushed metal and glass front. It’s got a great feature set, too – 5.0MP camera which also records video, Dolby Mobile audio, front and rear-facing cameras, wifi, bluetooth, Java, an FM transmitter, multiformat video playback including DIVX, 3G video calling… the list really goes on. It also has quite an interesting 3D user interface where the screen rotates around a virtual cube as you swipe left and right through the menus. So it scores highly on both the prettiness/style and the features. It’s lighter and smaller than the iPhone, too.

I’ll be honest… I had a mixed experience with with LG Arena. I think it could be a great consumer phone, if you take a step back and forget that the iPhone exists. The camera is great (and has a flash), and the video quality and playback were more than acceptable – very good, actually. I confess I didn’t try the music player much – I guess such things are becoming pretty commoditised and it seemed to be fairly standard. This was the first phone I’ve had with a front-facing camera for video calls, which was a nice feature – but I don’t know anyone who has a video call-capable phone or who uses that, so it was somewhat redundant. The range of stuff available on this handset is great, though. Email and web browsing, check and check… although the browser interface was a little finickity at times.

I had a few issues, the first being, sadly, the screen. Touchscreens are becoming de rigeur and this one looks good… until you try to view it in strong daylight, when the fact that it is highly reflective becomes a huge problem. Plus, it collects fingerprints like crazy. I also found that it wasn’t as responsive as other screens I’ve used, and some aspects of the UI were frustrating (swiping through menu options left-to-right, as well as through lists up and down, for instance). It looks stylish, but it’s not the best experience I’ve had. It does offer a level of haptic feedback, which I switched off straight away – by default, when you touch the screen it buzzes to simulate the experience of having been touched, but in practical terms I found this somewhat annoying.

The next drawback is fairly minor, as it’s mostly a business issue. I wasn’t able to use this on an office network, as the wireless didn’t support either 802.1x certificates or LEAP – disappointing, but not a core feature in a consumer model, I’ll accept. However, there was another problem with the way in which the wireless and networking support worked… it has a fairly complex set of profiles which (I think) are supposed to help to decide which type of network to use at which time, and I found that it kept prompting me to use wifi or GPRS rather than just defaulting to the faster option, which did drive me nuts from time-to-time.

The final complaint I have relates to probably the biggest emerging area in the mobile market… Applications. In theory, this is a Java / J2ME capable device. So, I merrily installed a series of applications, none of which were really suited to the touchscreen, and all of which looked very plain. An SDK is available, but I found it was poorly documented. There’s no centralised way of getting hold of apps, either. LG have a couple of downloadable “widgets” on their website, but having downloaded them to a PC I couldn’t find a way of installing them. All-in-all I felt it was a device that is highly capable, but crying out for an easier way to extend functionality.

Thank you, LG, for giving me the opportunity to take a look. I think it’s a nice handset, got a great combination of hardware features, a nice looking UI – but, in my opinion (and I’ll readily admit I’m an uber-fan of one of the competitors here), it’s let down by the “small touches” and by the software.

How I’m using Spaces


I’m a huge fan of Spaces in Leopard. As a long-time Linux user I’m no stranger to the idea of virtual desktops, but I really like the way that this is implemented in OS X.

I have the bottom left corner of the screen set to trigger the Spaces overview, so any time I want to switch i can just drop the mouse pointer to the bottom corner (and the top right hot corner blanks the screen). Obviously I can use the Ctrl-[n] shortcuts to jump to a particular Space, too. I’ve settled into a pattern whereby the online stuff is generally over in the left-hand column, with iTunes top centre (those apps are set to only open on those Spaces). I have spare space over on the right for when I’m coding, running Second Life, using VMWare Fusion, or whatever.

It works well for me. I like the way I can move entire apps around by holding Ctrl and dragging applications between Spaces in the overview. Miraz Jordan has a nice series of posts on some of the other things that are possible using Spaces, too.